Call Center Agent (Contact Center)
Company: Carter BloodCare
Location: Bedford
Posted on: March 16, 2023
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Job Description:
Job DetailsLevelEntryJob LocationContact Center - DFW - Bedford,
TXPosition TypeFull TimeTravel PercentageNoneJob ShiftVaries
According to NeedJob CategoryHealth CareDescriptionPRINCIPAL
ACCOUNTABILITYUnder the supervision and guidance of the Donor
Communications management team, this position will be responsible
for contacting and recruiting donors for the donor centers and
specific mobile blood drives. The position is to work at a high
level of performance to attain predetermined performance indicators
contributing to Carter BloodCare's (CBC) crucial blood inventory
needs. Regular full-time attendance is required during office
hours. In addition to regularly scheduled hours, schedule
flexibility is required and will include evenings, weekends, and
overtime as needed.QualificationsEDUCATIONHigh School Diploma or
GED requiredSpanish speaking is a plusEXPERIENCEOne year of
customer service experienceOne year of computer experience and
working knowledge of computer applicationsSKILLS AND
KNOWLEDGEExcellent customer service skillsExcellent verbal
communication skills (listening and speaking)Detail oriented with
ability to ensure accuracy of dataStrong endurance toward
performing repetitive tasksExcellent ability to keep focused and
stay on taskGood analytical ability to determine donor's
eligibilityGood comprehension of computers, computer applications
and good typing skillsKnowledge of HemaTerra programs related to
scheduling donors (training provided)Knowledge of the blood
donation process (training provided)Knowledge of CBC's basic
guidelines pre and post blood donation (training provided)Carter
Bloodcare is an EEO/Affirmative Action employer. Carter Bloodcare
provides equal employment opportunities (EEO) to all employees and
applicants and will not discriminate in its employment practices
due to an employee's or applicant's race, color, religion, sex,
sexual orientation, gender identity, age, national origin, genetic,
and veteran or disability status. In addition to federal law
requirements, Carter BloodCare complies with applicable state and
local laws governing nondiscrimination in employment in every
location in which the company has facilities. Carter Bloodcare is a
Pro Disabled & Veteran Employer.We maintain a drug-free workplace
and perform pre-employment substance abuse testing.
Keywords: Carter BloodCare, Bedford , Call Center Agent (Contact Center), Sales , Bedford, Texas
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