Call Center Agent (Contact Center)

Company: Carter BloodCare
Location: Bedford
Posted on: March 16, 2023

Job Description:

Job DetailsLevelEntryJob LocationContact Center - DFW - Bedford, TXPosition TypeFull TimeTravel PercentageNoneJob ShiftVaries According to NeedJob CategoryHealth CareDescriptionPRINCIPAL ACCOUNTABILITYUnder the supervision and guidance of the Donor Communications management team, this position will be responsible for contacting and recruiting donors for the donor centers and specific mobile blood drives. The position is to work at a high level of performance to attain predetermined performance indicators contributing to Carter BloodCare's (CBC) crucial blood inventory needs. Regular full-time attendance is required during office hours. In addition to regularly scheduled hours, schedule flexibility is required and will include evenings, weekends, and overtime as needed.QualificationsEDUCATIONHigh School Diploma or GED requiredSpanish speaking is a plusEXPERIENCEOne year of customer service experienceOne year of computer experience and working knowledge of computer applicationsSKILLS AND KNOWLEDGEExcellent customer service skillsExcellent verbal communication skills (listening and speaking)Detail oriented with ability to ensure accuracy of dataStrong endurance toward performing repetitive tasksExcellent ability to keep focused and stay on taskGood analytical ability to determine donor's eligibilityGood comprehension of computers, computer applications and good typing skillsKnowledge of HemaTerra programs related to scheduling donors (training provided)Knowledge of the blood donation process (training provided)Knowledge of CBC's basic guidelines pre and post blood donation (training provided)Carter Bloodcare is an EEO/Affirmative Action employer. Carter Bloodcare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter Bloodcare is a Pro Disabled & Veteran Employer.We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Carter BloodCare, Bedford , Call Center Agent (Contact Center), Sales , Bedford, Texas