Customer Relations Agent ($16.50/hr)
Company: Aerotek
Location: Bedford
Posted on: February 21, 2021
|
|
Job Description:
Description:The Customer Relations Associate works in our
Customer Relations Department providing customer service and
collections to our customers. Our goal is to wow each customer
whether they are calling about their mortgage loan or we are
calling them about resolving their delinquency with a positive and
memorable interaction. We work to ensure that the customer is
engaged and informed on all their mortgage needs.ESSENTIAL DUTIES
AND RESPONSIBILITIES:Provide stellar customer service by handling
an average of 100 or more inbound and outbound calls per
day.Negotiate with customers per investor, company and regulatory
guidelines to resolve their mortgage loan delinquencies.Record all
customer call dispositions and call notes using servicing and
collection systems per department guidelines.Updating customer
contact information, collect one-time and recurring payments, and
set-up plans to resolve delinquent accounts.Send correspondence
through e-fax and open skip trace requests.Schedule appointments
for customers and their single point of contact (SPOC)
representatives in the company.Set-up payment arrangements, order
payoff requests, and work in a structured and proactive manner to
meet individual and department goals.Professionally handle
escalated customer concerns while following industry best
practices.Adhere to department and company policies and procedures
and regulatory guidelines.Promptly and accurately answer a customer
questions regarding a variety of topics including: state-specific
HUD information, loan information, company's early assistance
process, website questions, service transfers, and
more.Successfully meet monthly performance metrics and production
goals on an ongoing and consistent basis.Handle other duties as
assigned.Skills and QualificationsTop Skills Details:
Keywords: Aerotek, Bedford , Customer Relations Agent ($16.50/hr), Sales , Bedford, Texas
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Sales JobsInsurance Sales Agent - Garland, TX Description: Role: Insurance Sales Agent br Employment Type: Full Time br Pay: Commission Based - We pay for performance Successful first year agents average pay of nearly 38K in their first year with the second (more...) Company: Kemper Location: Melissa Posted on: 02/25/2021 Customer Service/Sales Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn Company: The Home Depot Location: Prosper Posted on: 02/25/2021 Insurance Sales Agent - Dallas, TX Description: Role: Insurance Sales Agent br Employment Type: Full Time br Pay: Commission Based - We pay for performance Successful first year agents average pay of nearly 38K in their first year with the second (more...) Company: Kemper Location: Ferris Posted on: 02/25/2021 Marketing & Inside Sales Associate Description: Marketing and Inside Sales Associate needed in Fort Worth, Texas 76134 for a long-term contract opportunity with Yoh's client. br br The Big Picture - Top Skills You Should Possess: br br ul (more...) Company: Yoh, A Day & Zimmermann Company Location: Azle Posted on: 02/25/2021 ATTENTION: SALES AND MARKETING MAJORS- NOW HIRING!! :) Description: Inovar Packaging Group is proud to be one of North America's premier flexographic and digital printing companies, dedicated to our customers' success. We produce innovative labels, sleeves and pouches (more...) Company: Inovar Packaging Group, LLC Location: Dallas Posted on: 02/25/2021 Outside Sales Representative Description: At A Glance ul li Full-time territory sales role ideal for sales pros and individuals looking to launch their Sales career who appreciate flexibility, with career advancement opportunities and unlimited (more...) Company: SPECTRUM Location: Krum Posted on: 02/25/2021 Insurance Sales Agent - Desoto, TX Description: Role: Insurance Sales Agent br Employment Type: Full Time br Pay: Commission Based - We pay for performance Successful first year agents average pay of nearly 38K in their first year with the second (more...) Company: Kemper Location: Burleson Posted on: 02/25/2021 Insurance Sales Agent - Garland, TX Description: Role: Insurance Sales Agent br Employment Type: Full Time br Pay: Commission Based - We pay for performance Successful first year agents average pay of nearly 38K in their first year with the second (more...) Company: Kemper Location: Princeton Posted on: 02/25/2021 Insurance Sales Agent - Lancaster, TX Description: Role: Insurance Sales Agent br Employment Type: Full Time br Pay: Commission Based - We pay for performance Successful first year agents average pay of nearly 38K in their first year with the second (more...) Company: Kemper Location: Ferris Posted on: 02/25/2021 Insurance Sales Agent - Desoto, TX Description: Role: Insurance Sales Agent br Employment Type: Full Time br Pay: Commission Based - We pay for performance Successful first year agents average pay of nearly 38K in their first year with the second (more...) Company: Kemper Location: Duncanville Posted on: 02/25/2021 |