Operational Risk Associate Analyst II

Company: Citi
Location: Bedford
Posted on: June 22, 2022

Job Description:

The Operational Rsk Assoc Anlst II is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.Responsibilities:

• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Ensures BAU policies and procedures meet regulatory and business obligations
• Utilizes MIS to monitor exceptions; and where necessary perform root cause analysis
• Act as a point of contact for issue escalation and regulatory exams and audits
• Tests confirmations and prospectus delivery processes and controls
• Works with technology teams to develop automated solutions for processing and monitoring
• Identifies issues, oversee remediation efforts and escalate fails to Middle Office, Compliance, Technology
• Acts as a subject matter experts and perform business analyses development of related control frameworks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:
  • 0-2 years related experience
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Experience in collecting, and documenting business and technology processes
  • Excellent oral and written communication skills and ability to facilitate discussions
  • Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
  • Ability to create and deliver presentations to senior levels of management and/or stakeholders
  • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
  • Willingness to ask questions, challenge the status quo and seek out answers
  • Ability to work independently, multi-task, and take ownership of various analyses or reviews
  • Excellent analytical and problem solving skillsEducation:
    • Bachelor's/University degree or equivalent experienceThis position will focus on performing call monitoring activities for the 3rd party servicer for Mortgage Servicing. Position will be monitoring for regulatory requirements and Operational risk, via listening to recorded calls between the 3rd party provider and Citi customers. Will work with business partners to provide insight into overall quality of calls and escalate as needed. Will serve as SME for testing and drives efficiency of testing and making changes when needed.-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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