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Help Desk Tier II

Company: Word Of God Fellowship Inc. D/b/a Daystar Televisi
Location: Bedford
Posted on: March 16, 2023

Job Description:

Job Description Daystar Television Network is a Christian Organization, seeking to hire a Help Desk Tier II to work at our Headquarters in Bedford, Texas. Must be a Christian who is personally committed, to the Gospel of the Lord Jesus Christ. Daystar is seeking a Level II Help Desk professional to fulfill in Help Desk and Project Management responsibilities. This position is designed for someone that is organized, strategic, focused, diligent, detail oriented and resourceful. Must have previous professional IT experience. This position supports all employees at Daystar, troubleshoot and resolve software, hardware, and networking technical issues by analyzing, identifying, and diagnosing faults and symptoms, using established processes and procedures. This is an excellent opportunity to grow your IT skill, make a positive impact, and directly help the growth and success of an established Christian ministry. Main Responsibilities

  • Troubleshoot software and hardware issues via phone, email, remote, and in person
  • Helpdesk ticketing system management (resolving, managing, and escalating tickets)
  • Maintain monitoring of infrastructure systems to ensure systems uptime and reliability
  • Work collaboratively with IT Leader to directly assist in SaaS Administration of business communication and employee management tools
  • Provide excellent documentation for Ticketing system and knowledge based documentation
  • Create, edit, and organize solutions for the Help Desk team and document it in ITSM
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • User onboarding and offboarding
  • Break/fix configuration issues and hardware repair (including in-house repair or coordinating depot services)
  • Hardware preparation, inventory management, and maintenance
  • Deploy and maintain OS, MacOS, and other software
  • Maintain accurate, up-to-date documentation of all office & infrastructure systems
  • On-call support rotation as needed Main Skills
    • Organized, strategic, focused, and clear communicator
    • Proficient experience working with both Windows 7, 10, iOS, and MacOS
    • Knowledge of Office 365 administration and other SaaS
    • Knowledge of standard TCP/IP networking and network troubleshooting
    • Knowledge of users, groups, and how to apply security permissions, using them to access systems, directories, and file shares
    • Experience with cloud-based applications
    • Comfortable installing and performing basic functions on a network printer/scanner
    • Ability to work in a team environment and present good communication skills for dealing with users and colleagues
    • Show reliability by sticking to deadlines, delivering tasks, and overcommunicating any obstacles along the way
    • Teamwork and positive attitude Required Qualifications
      • 2-3 Years of experience in IT field
      • IT Graduate preferred
      • A+ / Network + / Security+/MCSA / MCSE are a plus, but not required
      • Apple and Microsoft Windows experience
      • Knowledge of security concepts
      • Experience with user management systems
      • Basic understanding of wired and wireless networks
      • Strong SaaS Knowledge and Experience
      • Interest in learning new concepts and technologies in a fast-paced environment
      • High standards for consistency & quality within personal and team performance
      • Excellent written and verbal communication skills
      • Ability to work flexible hours as required
      • Participate in the on-call rotation with the Help Desk Team Physical Requirements:
        • Must be able to sit (and walk) at workstation for extended periods of time
        • Must be able to lift up to 50 pounds
        • Requires normal range of hearing and vision
        • Must be able to work extended hours during special events; available to work during weather related conditions as necessary Company Description Daystar Television Network is an award winning, faith-based network dedicated to spreading the Gospel 24 hours a day, seven days a week all around the globe, through all media formats possible. by Jobble

Keywords: Word Of God Fellowship Inc. D/b/a Daystar Televisi, Bedford , Help Desk Tier II, Other , Bedford, Texas

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