Company: Financial Staffing Resources, Ltd.
Posted on: November 22, 2022
Job Description A Community Bank in Bedford, TX is seeking a
proven CSR/Teller II to join their team. This position recognizes
and meets customer expectations of service and professionalism and
creates a high level of customer satisfaction and trust.
Continually display a courteous and helpful level of enthusiasm,
and service knowledge with customers. The summary of duties
include, but are not limited to, performing all deposit account
services such as taking deposits, withdrawals, opening new
accounts, and placing account holds. The CSR is also responsible
for cross selling and referring all deposit and loan products as
well as up streaming loans and other products for approval.
PRINCIPAL DUTIES AND RESPONSIBILITIES Recognizes and addresses
customers by name. Listens carefully to customer requests,
comments, or complaints and responds appropriately in accordance
with bank procedures. Is responsible for comprehensive, prompt, and
efficient customer transactions. Performs a variety of customer
service transactions on a daily basis such as account holds, stop
payments, direct deposits and check confirmation. Cross-markets and
promotes other bank products and services such as loans, IRA's,
CD's, and safe deposit boxes. Up streams loans for approval. Open
new accounts (personal or commercial) DDA, savings, CD's, IRA's,
and safe deposit boxes. Also will review and approve/decline NSF in
accordance with bank policy and procedures. Provides extensive
personalized service to depositors with specific or special banking
needs including: personal banking account advice, suggestions for
account resolution; researches customer inquiries; provides
customers with account information and updates as requested.
Counts, checks, and packages coins and currency. Cashes checks and
cash for deposits to accounts, verifies amounts, examines checks
for proper endorsement, and enters transactions into computer
records. Maintains cash supply within prescribed limits, orders
cash when necessary, prepares cash transfer slips and counts
incoming cash. Balances cash drawer at the end of the shift and
compares totaled amounts to electronic journal on DCI. Reports and
discrepancies to his or her supervisor as necessary. Places hold on
accounts for uncollected funds and prepare bank Notice of Delayed
Availability in accordance with bank procedures. Balances and loads
ATM when necessary. Receives mortgage, consumer loan, and other
payments, inspects negotiable instruments and cash offered for
payment and ensures the payments match balances due, enters
payments received into bank computer records and generates customer
receipts. Provides guidance to CSR-1's and 2's as to proper use of
DCI Teller, iCore features and functions, night depository
contracts, and interpretation of bank policies and procedures.
Performs bank by mail and night deposit functions where available.
Participates as a volunteer in community and non-profit
Keywords: Financial Staffing Resources, Ltd., Bedford , Teller II, Other , Bedford, Texas
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