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Sr. Specialist, Loan Operations

Company: Santander Holdings USA Inc
Location: Bedford
Posted on: November 21, 2022

Job Description:

Sr. Specialist, Loan OperationsNorth Richland Hills, United States of AmericaWHAT YOU WILL BE DOINGUSA Job Function Description: Manages full life-cycle loan operations for Consumer Loans and Leases. Oversees day-to-day operations while ensuring adherence to internal policy and external regulations. Ensures professional and respectful customer experiences throughout life of loan. Works to gain efficiencies and improve operational performance in call center operations. Develops and executes strategies for maximizing profitability while minimizing losses.Essential Functions/Responsibilty Statements:Probes customer to determine root cause of account delinquency and offers appropriate or applicable assistance tools.Effectively communicates how assistance programs work and any potential impact to customer and account.Analyzes loan history and determines the best course of action for the customer in resolving the problem permanently.Successfully utilizes all collection tools provided by management, including, but not limited to, extensions, hardship modifications and TRIPPs, to make the best business decision for organization and the customer.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: Bachelor's Degree or equivalent work experienceWork Experience: 3-5 years ; Collections experience.Skills and Abilities: Excellent communication and negotiation skills a must.Ability to deal with customers effectively.Confidentiality with privacy sensitive customer documents. Demonstrates conversational skill important to our Customer Experience such as empathy, sincerity, ownership, listening, confidence, and conflict management.Knowledge of regulatory guidelines, specifically consumer.Strong verbal and written communication skills. Ability to handle multiple tasks while maintaining strong attention to detail.Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Bachelor of Science (BS) English

Primary Location: -North Richland Hills, Texas, United States of America
Other Locations: -Texas-North Richland Hills
Organization: -Santander Consumer USA Inc.

Keywords: Santander Holdings USA Inc, Bedford , Sr. Specialist, Loan Operations, Other , Bedford, Texas

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