Bilingual Contact Call Center Specialist-in Office-Bedford, TX (38413)

Company: IOS Staffing
Location: Bedford
Posted on: July 31, 2022

Job Description:

Job Description Title: Bilingual Contact Call Center Specialist (38413) Term: Direct Hire; Please APPLY today to be considered- Next Training class starts 8/22/2022 BONUS OFFERED PLEASE READ BELOW Salary: $16.50 hourly Location: Bedford, TX (Onsite) Hours: 12pm -9pm shift $600 Quarterly BONUS $500 Signing BONUS paid on the 6th month anniversary Benefits start on FIRST day of Hire. What we look for Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the which is described in more detail below. If you think you have these core attributes, we want to hear from you. Job Summary: The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information. Essential Functions: Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution Perform insurance verification via outbound calls and the internet Meet individual and team performance standards while maintaining good attendance and dependability Show courtesy and professionalism on all calls to ensure a positive customer experience Qualifications: Strong customer service orientation with active listening skills and a high attention to detail Professional verbal and written skills Ability to solve routine problems using established procedures Ability to type a minimum of 25WPM Intermediate computer skills Education/Experience: High school diploma or equivalent required Minimum one year of customer service experience Prior experience with auto insurance or collateral protection insurance a plus ---Why work for us?--- Diversity and inclusion Client is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people---s differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world. . About Us In each of our businesses, we seek to deliver innovative products and responsive customer service so that we can be a market leader. Our time horizon is long-term, our approach is disciplined, and our focus is on continuously improving the quality of the customer experience. USA: The client is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Company Description Company continuously looking for a skilled Arbitration for a Full Time opportunity. Contract to start

Keywords: IOS Staffing, Bedford , Bilingual Contact Call Center Specialist-in Office-Bedford, TX (38413), Other , Bedford, Texas