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Contact Center Specialist I (In Office:12pm-9pm shift) - State National

Company: Markel Service
Location: Bedford
Posted on: June 19, 2022

Job Description:

Company Information:What we look forOur exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.Markel StyleThe Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.If you think you have these core attributes we want to hear from you.Job Summary:The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information.Essential Functions:Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolutionPerform insurance verifications via outbound calls and the internetMeet individual and team performance standards while maintaining good attendance and dependabilityShow courtesy and professionalism on all calls to ensure a positive customer experienceQualifications:Strong customer service orientation with active listening skills and a high attention to detailProfessional verbal and written skillsAbility to solve routine problems using established proceduresAbility to type a minimum of 25WPMIntermediate computer skillsEducation/Experience:High school diploma or equivalent requiredMinimum one year of customer service experiencePrior experience with auto insurance or collateral protection insurance a plusPlease note: Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations. Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week. "Why work for us?"Diversity and inclusionMarkel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.Community involvementMarkel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.Commitment to open doorsMarkel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style-some of our best ideas start from a conversation between a manager and an employee.Entrepreneurial spiritAs the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.
Associated topics: agent, inbound, inside sales, inside sales representative, insurance agent, life insurance, marketing, outbound, sales representative, telemarketer

Keywords: Markel Service, Bedford , Contact Center Specialist I (In Office:12pm-9pm shift) - State National, Other , Bedford, Texas

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