Contact Center Specialist I (In Office:12pm-9pm shift) - State National
Company: Markel Service
Location: Bedford
Posted on: June 19, 2022
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Job Description:
Company Information:What we look forOur exceptional and
motivated employees are our greatest strength. Our employees
provide the highest level of customer service and help maintain our
position as a leader in the global marketplace.Markel StyleThe
Markel Style is what makes us stand out from our competitors. It's
our core value which should underpin how we do business, while
influencing our behavior and performance. We are looking for people
who have potential and share our passion to live the Markel Style,
which is described in more detail below.If you think you have these
core attributes we want to hear from you.Job Summary:The Contact
Center Specialist Level 1 will provide excellent customer service
while responding to inbound calls from borrowers and financial
institutions as well as perform outbound calls to insurance
companies and agencies to verify insurance information.Essential
Functions:Quickly analyze account history on a proprietary computer
system and provide accurate information to assist in one-call
resolutionPerform insurance verifications via outbound calls and
the internetMeet individual and team performance standards while
maintaining good attendance and dependabilityShow courtesy and
professionalism on all calls to ensure a positive customer
experienceQualifications:Strong customer service orientation with
active listening skills and a high attention to detailProfessional
verbal and written skillsAbility to solve routine problems using
established proceduresAbility to type a minimum of
25WPMIntermediate computer skillsEducation/Experience:High school
diploma or equivalent requiredMinimum one year of customer service
experiencePrior experience with auto insurance or collateral
protection insurance a plusPlease note: Markel has a phased
approach for re-entry into our buildings that is designed to
balance the ongoing health, safety, and well-being of our employees
with operational considerations and regulatory/ governmental
requirements and recommendations. Effective 10/1/21 we have
implemented a hybrid return to work strategy that allows for three
days in the office every week. "Why work for us?"Diversity and
inclusionMarkel is truly a global and diverse company. We believe
that diversity makes us better business partners and that embracing
people's differences can bring amazing results and fuel innovation.
We have a portfolio of businesses and product lines that operate
around the world.Community involvementMarkel has a rich heritage of
supporting communities across the world where our customers and
employees live and work. Giving back is part of our history and our
future. Our employees share in this philosophy through
volunteering, mentoring and fundraising.Commitment to open
doorsMarkel is committed to creating the best work environment. Our
open-door policy is essential in recognizing business issues as
they rise and to address the changing needs of our diverse and
global workforce. Challenging management is a component of the
Markel Style-some of our best ideas start from a conversation
between a manager and an employee.Entrepreneurial spiritAs the
Markel Style states, we pursue excellence, strive for a better way,
and share the success of others. Markel associates proactively seek
new business opportunities, bringing further success to Markel.
Associated topics: agent, inbound, inside sales, inside sales
representative, insurance agent, life insurance, marketing,
outbound, sales representative, telemarketer
Keywords: Markel Service, Bedford , Contact Center Specialist I (In Office:12pm-9pm shift) - State National, Other , Bedford, Texas
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