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Contact Center Specialist - (In Office:12pm-9pm shift)

Company: Markel Corporation
Location: Bedford
Posted on: May 31, 2021

Job Description:

Company Information:

What we look for

Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of

customer service and help maintain our position as a leader in the global marketplace.

Markel Style

The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:

The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information.

Essential Functions:

* Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution * Perform insurance verifications via outbound calls and the internet * Meet individual and team performance standards while maintaining good attendance and dependability * Show courtesy and professionalism on all calls to ensure a positive customer experience

Qualifications:

* Strong customer service orientation with active listening skills and a high attention to detail * Professional verbal and written skills * Ability to solve routine problems using established procedures * Ability to type a minimum of 25WPM * Intermediate computer skills

Education/Experience:

* High school diploma or equivalent * Minimum one year of customer service experience * Prior experience with auto insurance or collateral protection insurance a plus

"Why work for us?"

Diversity and inclusion

Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement

Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style-some of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.

Keywords: Markel Corporation, Bedford , Contact Center Specialist - (In Office:12pm-9pm shift), Other , Bedford, Texas

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