$16 Spanish Bilingual Customer Service
Company: Aerotek
Location: Bedford
Posted on: April 10, 2021
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Job Description:
Description:The Customer Relations Associate works in our
Customer Relations Department providing customer service and
collections to our customers. Our goal is to wow each customer
whether they are calling about their mortgage loan or we are
calling them about resolving their delinquency with a positive and
memorable interaction. We work to ensure that the customer is
engaged and informed on all their mortgage needs.ESSENTIAL DUTIES
AND RESPONSIBILITIES:Provide stellar customer service by handling
an average of 100 or more inbound and outbound calls per
day.Negotiate with customers per investor, company and regulatory
guidelines to resolve their mortgage loan delinquencies.Record all
customer call dispositions and call notes using servicing and
collection systems per department guidelines.Updating customer
contact information, collect one-time and recurring payments, and
set-up plans to resolve delinquent accounts.Send correspondence
through e-fax and open skip trace requests.Schedule appointments
for customers and their single point of contact (SPOC)
representatives in the company.Set-up payment arrangements, order
payoff requests, and work in a structured and proactive manner to
meet individual and department goals.Professionally handle
escalated customer concerns while following industry best
practices.Adhere to department and company policies and procedures
and regulatory guidelines.Promptly and accurately answer a customer
questions regarding a variety of topics including: state-specific
HUD information, loan information, company's early assistance
process, website questions, service transfers, and
more.Successfully meet monthly performance metrics and production
goals on an ongoing and consistent basis.Handle other duties as
assigned.Skills:customer service, bilingual, retail, sales,
collectionsTop Skills Details:2+ years customer service 1+ years of
collectionsIntermediate computer skills, word, excel, outlook,
windows.Bilingual and fluent in SpanishMust have the ability to
connect to the internet via direct connection (not Wifi)Must have a
dedicated work space to ensure privacy so that customer information
is protected.Additional Skills &
Qualifications:Education/Experience Requirements: High School
Diploma Customer service and/or collection experienceAbility to
adapt to an ever-changing environment due to regulatory,
compliance, and/or business rule changes.Strong interpersonal,
negotiation and communication skillsAbility to multi-task
successfully within a structured, call center environmentAbility
work a potentially varying schedule including some holidays and
weekends and based on business needs and performance
metrics.Successfully complete and pass all CRA I classroom training
and assessments.Flexibility to work within the operating hours of
the locationAbility to be a self-starter, self-motivated, and be
self-driven to achieve desired performance metrics, while providing
a positive, and memorable interaction with each point of
contact.Ability to work across multiple servicing and collection
platforms (experience with MSP preferred),Proficient computer
skills (Microsoft Office experience preferred).Fluency in Spanish
given preferenceExperience working in a team environmentHigh volume
contact center environmentMust have the ability to connect to the
internet via direct connection (not Wifi)Must have a dedicated
workspace to ensure privacy so that customer information is
protected.Experience Level:Intermediate Level About Aerotek:We know
that a company's success starts with its employees. We also know
that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Bedford , $16 Spanish Bilingual Customer Service, Other , Bedford, Texas
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