CUSTOMER ADVOCATE

Company: Bayview Asset Management
Location: Bedford
Posted on: October 14, 2020

Job Description:

Company Overview "Increase customer satisfaction and reduce the number of customer complaints received by written correspondence or by telephone.Essential Duties and Responsibilities: - Maintain constant contact to the customers to provide case resolution expectation and final outcome. - Clearly understand the nature of the escalation to be able to identify the action to take to close, resolve and communicate with customer the resolution. - Provide best class customer Service to ensure customer satisfaction when handling cases at any level or nature. - Track and maintains clear critical documentation in the system/systems of record to ensure proper resolution. - Research and properly follow up with multiple business units to facilitate appropriate case remediation or action taken. - Able to work independently and with minimum supervision. - Able to manage workload assigned on a daily basis based on priorities given to resolve customer issues. - Maintain open and professional communication with other business units for either case resolution or for additional information/feedback. - Adhere to Company/Departmental policies for contacting customers." Recommended skills Sales Microsoft Excel Purchasing Wholesaling Problem Solving Management

Keywords: Bayview Asset Management, Bedford , CUSTOMER ADVOCATE, Other , Bedford, Texas