BedfordRecruiter Since 2001
the smart solution for Bedford jobs

Desktop Support Specialist

Company: Spectrum
Location: Bedford
Posted on: October 11, 2020

Job Description:

Provide intermediate desktop support on a variety of issues through identification, research, and resolution of technical problems. Manage assigned tickets and phone calls using best practices, excellent communication skills and IT department procedures for technical support. Review and complete assigned tickets within established Service Level Agreement (SLA). Promote excellent customer relations in every customer transaction, contact and communication

Actively and consistently support all efforts to simplify and enhance the customer experience.

  • Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required.
  • Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures. Document solutions and maintain ticket information and transactions as required and within established SLA.
  • Work with desktop engineering to design and refine desktop configurations. Plan, test and implement new or revised desktop solutions.
  • Work with the team to resolve high level hardware and software issues.
  • Resolve intermediate problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA.
  • Lead and participate in desktop, peripheral, building moves, additions, support and other projects as defined and required.
  • Work with Desktop Engineering to maintain accurate hardware and software inventories.
  • Provide process, procedure and technical training to Associate Desktop Support and Help Desk Specialists as required.
  • Lead and/or participate on project teams.
  • Proactively complete assigned tasks of medium to high complexity resulting in successful, on time, high quality deliverables.
  • Perform other duties as assigned.
    Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • At least A+ or Net+ or one higher technical certification
  • Technical understanding of the Internet, URLs, and email. with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, networking and Voice over IP
  • Proficiency with using Windows 10, Mac OSX, and Windows Mobile operating systems
  • Proficiency with Microsoft Office applications
  • Active Directory & DNS
  • PC hardware & Network connectivity
  • Telecommunications principles
  • Usage of Altiris CMS and Service Desk
  • McAfee Antivirus software
  • PGP Encryption software
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • A valid driver s license as well as a good driving record is required
    Associate s degree. College technical school degree or equivalent work experience is required.

    Related Work Experience
    3 years Desktop support experience

    Skills/Abilities and Knowledge
    CompTIA A+ is a plus.

    Computer Science or MIS Technical Certification

    Office environment
    Able to carry 20 lbs - 30 lbs
    Travel may be required to remote area locations as required
    Associated topics: client, deskside, desktop, front desk, patient, pc, systems administrator, technical, technician i, technician ii

Keywords: Spectrum, Bedford , Desktop Support Specialist, Other , Bedford, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Lyft Driver (Part-Time/Full-Time)
Description: What is Lyft 10 Lyft is a platform that connects drivers with individuals and organizations that need rides. 10 In addition to helping passengers get from A to B, in select markets drivers may also (more...)
Company: Lyft
Location: Wylie
Posted on: 10/21/2020

RN / LVN Pediatric Home Health Nurse
Description: Location: Wylie, TXJoin our team as aHome Health Pediatric Nurse for a growing company that has a huge HEART The Company:Angels of Care Pediatric Home Health is a family, clinically-owned company that (more...)
Company: Angels of Care
Location: Wylie
Posted on: 10/21/2020

Registered Nurse (RN)
Description: Location: Princeton, TXJoin our team as aHome Health Pediatric Nurse for a growing company that has a huge HEART The Company:Angels of Care Pediatric Home Health is a family, clinically-owned company (more...)
Company: Angels of Care
Location: Wylie
Posted on: 10/21/2020

Warehouse Operator (Forklift) --- Hiring Now for Full-Time Positions
Description: MyWorkChoice is currently looking for Machine Operators for a new client in Plano, TX. This is a brand-new state of the art facility. You will work in a climate-controlled facility operating equipment (more...)
Company: MyWorkChoice
Location: Wylie
Posted on: 10/21/2020

Licensed Medicare Insurance Sales - Remote
Description: Job Description: 10 10 If you 38 amp 39 ve sold Medicare, Life, or Auto Insurance before, you 38 amp 39 ll want to consider this unique sales opportunity. Join the revolutionary ASSURANCE platform (more...)
Company: ASSURANCE Independent Agents
Location: Wylie
Posted on: 10/21/2020

Key Carrier Coordinator
Description: The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting (more...)
Company: The TJX Companies, Inc.
Location: Wylie
Posted on: 10/21/2020

Insurance Representative - Fort Worth, TX (Wylie)
Description: Quick Facts:Insurance Sales New and Existing Clients Leadership Positions Available - Licensed Agents Fast-TrackedCareer Changers Welcome - Experience not necessary - Training providedHours: Monday - (more...)
Company: Aflac
Location: Wylie
Posted on: 10/21/2020

Deliver Food with Uber - Flexible Gig
Description: Deliver with Uber. Earn on your schedule. 10 Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekendsit 38 039 s up to you. 10 Earn Good Money. Youll earn by (more...)
Company: Uber Eats
Location: Wylie
Posted on: 10/21/2020

Customer Experience Coordinator
Description: Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example (more...)
Company: The TJX Companies, Inc.
Location: Wylie
Posted on: 10/21/2020

Merchandise Associate
Description: Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining (more...)
Company: The TJX Companies, Inc.
Location: Wylie
Posted on: 10/21/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Bedford RSS job feeds