BedfordRecruiter Since 2001
the smart solution for Bedford jobs

Bilingual Collections Representative

Company: Aerotek
Location: Bedford
Posted on: May 6, 2020

Job Description:

Pay Rate= $16.50/hr. Location= Bedford, TX Contract (4 months) The Customer Relations Associate works in our Customer Relations Department providing customer service and collections to our customers. Our goal is to wow each customer whether they are calling about their mortgage loan or we are calling them about resolving their delinquency with a positive and memorable interaction. We work to ensure that the customer is engaged and informed on all their mortgage needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide stellar customer service by handling an average of 100 or more inbound and outbound calls per day. Negotiate with customers per investor, company and regulatory guidelines to resolve their mortgage loan delinquencies. Record all customer call dispositions and call notes using servicing and collection systems per department guidelines. Updating customer contact information, collect one-time and recurring payments, and set-up plans to resolve delinquent accounts. Send correspondence through e-fax and open skip trace requests. Schedule appointments for customers and their single point of contact (SPOC) representatives in the company. Set-up payment arrangements, order payoff requests, and work in a structured and proactive manner to meet individual and department goals. Professionally handle escalated customer concerns while following industry best practices. Adhere to department and company policies and procedures and regulatory guidelines. Promptly and accurately answer a customer questions regarding a variety of topics including: state-specific HUD information, loan information, company's early assistance process, website questions, service transfers, and more. Successfully meet monthly performance metrics and production goals on an ongoing and consistent basis. Handle other duties as assigned. Additional Skills & Qualifications Education/Experience Requirements: High School Diploma Customer service and/or collection experience Ability to adapt to an ever-changing environment due to regulatory, compliance, and/or business rule changes. Strong interpersonal, negotiation and communication skills Ability to multi-task successfully within a structured, call center environment Ability work a potentially varying schedule including some holidays and weekends and based on business needs and performance metrics. Successfully complete and pass all CRA I classroom training and assessments. Flexibility to work within the operating hours of the location Ability to be a self-starter, self-motivated, and be self-driven to achieve desired performance metrics, while providing a positive, and memorable interaction with each point of contact. Ability to work across multiple servicing and collection platforms (experience with MSP preferred), Proficient computer skills (Microsoft Office experience preferred). Fluency in Spanish given preference Experience working in a team environment High volume contact center environment Must have the ability to connect to the internet via direct connection (not Wifi) Must have a dedicated workspace to ensure privacy so that customer information is protected. About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing -- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

Keywords: Aerotek, Bedford , Bilingual Collections Representative, Other , Bedford, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Permanent Endocrinology Physician in Texas
Description: Endocrinology physician employment in Texas : Employed Endocrinology Opportunity Established Group Practice 300,000 Proven Income Central Texas Health System 60
Company: The Medicus Firm
Location: Waco
Posted on: 06/1/2020

Hair Stylist - Hulen Pointe
Description: Stylist At Great Clips, we know that stylists like you are most happy when they''re cutting hair, so at a Great Clips salon, that''s exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Euless
Posted on: 06/1/2020

Warehouse Worker - Package Handler
Description: Shift: Sunrise 3:00 AM - 9:00 AM Twilight 4:00 PM - 10:00 PM Night 10:30 PM - 3:00 AM WAREHOUSE WORKER PACKAGE HANDLER Find out what you ll become as a Package Handler at UPS. In this fast-paced (more...)
Company: United Parcel Service
Location: Carrollton
Posted on: 06/1/2020

Sitter Wanted - Job Opportunity: A Knowledgeable Babysitting Provider In Flower Mound, Texas
Description: Overview: br Hi there my name is Aswini. I am hiring a sitter working in Flower Mound, Texas. I
Company: Sitter
Location: Flower Mound
Posted on: 06/1/2020

Hair Stylist - Presidio Town Crossing
Description: Stylist At Great Clips, we know that stylists like you are most happy when they''re cutting hair, so at a Great Clips salon, that''s exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Flower Mound
Posted on: 06/1/2020

Quality Assurance Advisor Lead
Description: Purpose of JobWe are currently seeking a talented Quality Assurance Advisor Lead for our Plano, TX, Phoenix, AZ, Tampa Crosstown and remote locations.Responsible for developing, implementing and sustaining (more...)
Company: USAA
Location: Allen
Posted on: 06/1/2020

Senior DB2 iSeries Database Administrator
Description: Do you want to join a team that is agile, collaborative, and highly skilled Here at OneMain you will be part of a DBA team with cross-training opportunities to learn even more about other database platforms. (more...)
Company: OneMain Financial
Location: North Richland Hills
Posted on: 06/1/2020

Compliance Officer - Digital Products
Description: Serves as a product compliance risk officer for Independent Compliance Risk Management ICRM responsible for supporting Citibank's Digital Business teams with internal strategies, policies, procedures, (more...)
Company: Citi
Location: Grand Prairie
Posted on: 06/1/2020

Elec-Neuro Diagnostic Tech
Description: The Neurology Tech will perform advanced Neurodiagnostic testing of the neonate, pediatric, adolescent, adult and geriatric patient, including Evoked Potentials in the Laboratory and at the bedside
Company: Baylor Scott & White Health
Location: Grapevine
Posted on: 06/1/2020

Permanent Neurology Physician in Waco, Texas
Description: Neurology physician employment in Texas : Texas Mid-Metro Neurology Opportunity Brand New Sevice Line Minimal Inpatient Brand New Neurology Program is Looking for a Leader to Develop an Employed Service (more...)
Company: The Medicus Firm
Location: Waco
Posted on: 06/1/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Bedford RSS job feeds