Support Engineer II-Ext - AMZ24459.3
Company: Amazon
Location: Dallas
Posted on: April 1, 2026
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Job Description:
Employer: Amazon Web Services, Inc. Position: Support Engineer
II-Ext Location: Dallas, TX Multiple Positions Available: Provide
advanced remote technical support to customers by responding to
difficult technical inquiries related to large and production
critical issues to propose solutions to and/or resolve root causes
of cloud network and/or system issues. Lead and oversee documenting
all varieties of corner case scenarios and troubleshooting of
workflows in AWS internal knowledge databases, and create
tutorials, how-to videos and other technical materials for the AWS
customer community. Navigate and configure complex Linux/Windows
systems and troubleshoot difficult issues. Apply advanced knowledge
of information science and technology to perform difficult network
troubleshooting of Amazon services using tools and technologies,
including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN,
traceroute commands, iPerf, dig commands, and/or cURL. Execute
migrations of existing on-premise environments to AWS Cloud, grow
clients' existing cloud architecture by onboarding them onto new
AWS services and provide maintenance support by providing complex
technical assistance. Analyzing product and reports on support
performance metrics to measure support success, service performance
and drive customer facing platform improvements. Acts as a liaison
between service development team and support engineering team,
communicating customer feedback through tech sync meetings for
product and service improvement. Participate in bug bash events to
identify straightforward bugs and improve documentation to support
overall customer experience. Execute customer code assessments and
support customers in code development to deploy customer
applications on the AWS cloud. (40 hours / week, 8:00am-5:00pm,
Salary Range $113818 - $160000) Amazon.com is an Equal Opportunity
– Affirmative Action Employer – Minority / Female / Disability /
Veteran / Gender Identity / Sexual Orientation A Bachelor's degree
or foreign equivalent in Networking, Information Technology,
Engineering, Computer Science, Mathematics or any related field or
related field and 3 years of experience in job offered or a related
occupation. Experience must include: 1. 3 years of experience with
system administration and troubleshooting any operating system
(Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI
model, routing, switching, firewalls, LAN/WAN, traceroute, iperf,
dig, CURL or related). 2. 3 years of experience with OS
administration (boot process, filesystems) and troubleshooting disk
space issues, booting issues and OS logs. 3. 3 years of experience
with security in Linux (filesystem permissions). All applicants
must meet all the above listed requirements. Amazon is an equal
opportunity employer and does not discriminate on the basis of
protected veteran status, disability, or other legally protected
status. Our inclusive culture empowers Amazonians to deliver the
best results for our customers. If you have a disability and need a
workplace accommodation or adjustment during the application and
hiring process, including support for the interview or onboarding
process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner.
Keywords: Amazon, Bedford , Support Engineer II-Ext - AMZ24459.3, IT / Software / Systems , Dallas, Texas
