Office Manager
Company: Tradesman Services LTD.
Location: Waco
Posted on: January 19, 2026
|
|
|
Job Description:
Job Description Job Description Overview: This position assists
the owners by providing oversight of the day-to-day operations of
the company. You will balance the needs of the clients, employees
and the company to achieve suitable solutions in the course of
business. Improving current sales opportunities and identifying new
ones is an important part of this role. You will be involved in
booking and scheduling services, improving company efficiency in
the operations, supporting other staff, and handling multiple tasks
and setting priorities. Responsibilities: Answer phone calls Call
customers, vendors, coworkers for coordination of work Perform
service dispatching Debrief technician at end of call and record
key information into client’s computer record. Issue POs and/or
order parts and materials for truck restock and non-stock items
Ensure proper follow up on partially completed calls and customer
communication Promote service agreement program Receive, record and
maintain sales lead information, set appointments as necessary, and
generally support sales efforts Work closely with the service and
sales departments, recognizing and identifying possible sales
opportunities and facilitating appropriate follow up Be available
for remote on-call duty on a rotating basis Communicate clearly,
precisely, and in a friendly manner and take and deliver messages
as appropriate Be familiar with our company, products, and services
so many questions can be answered without consulting others Perform
customer satisfaction calls after each visit Ask for referrals and
inform client where and how to make them From time to time receive
vendor deliveries Clean, neat and professional appearance.
Qualifications: Effective communication with associates, superiors,
vendors and customers Possess superior interpersonal skills
Efficiently manage time and schedules Become computer proficient to
the extent necessary to fulfill this function Knowledge of Excel
and Word is required Tradesman Services uses Microsoft 365,
QuickBooks and Service Fusion. The position requires knowledge of
these software products and continuous learning. Must be very
familiar with the use of smart phones, email and text messaging.
Must be capable of understanding client needs and of favorably
influencing their decisions. Constantly be learning through
training from suppliers, trade shows, seminars, independent study,
and other employees. Benefits Health Insurance Dental 401(k) 401(k)
match Paid time off Health savings account Bonus and commission
opportunities Company and General Information Tradesman Services is
a family-owned company in business since 1993.We have a very good
reputation as shown by our 5.0 ratings on Google and the longevity
of our employeesTradesman Services does significant work in
commercial work including work for local school districts, the City
of Waco, the City of Hewitt, and others.Tradesman Services is
probably the premier provider of geothermal heat pump systems in
the area, and this important aspect of the HVAC industry is
growingAdditionally, Tradesman Services provides residential and
light commercial service, maintenance and installation Schedule:
This work is mostly 8 to 5, M-F. Occasionally there are demands to
stay a little later or come in a little earlier. The company is
flexible in this regard.The After Hours On Call rotation means
being able to take a call remotely (smart phone) and coordinate
with the technicians and the customer to achieve a satisfied
customer. While Tradesman offers After Hours service, it is not 24
hour.There are other people in the office full time. And there are
lots of other people in and out of the officeTradesman Services
uses Service Fusion for online scheduling and dispatching. The
company operations are substantially online.Tradesman Services
endeavors to maintain a fun and vibrant work environment. All team
members are expected to contribute to a positive work
experience.
Keywords: Tradesman Services LTD., Bedford , Office Manager, IT / Software / Systems , Waco, Texas
