System Administrator
Company: System Soft Technologies
Location: Bedford
Posted on: June 20, 2022
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Job Description:
Job Summary: The System Administrators (Level 2) is responsible
for responding to and assisting clients with resolving common
technical issues, while meeting customer service and response time
(SLA) objectives. This position provides onsite and remote support
to clients who have critical response time requirements for their
business technology systems. This position serves as an escalation
point for the Support Desk to resolve complex issues. A System
Administrators (Level 3) job summary is identical to a Level 2 and
has demonstrated advanced technical knowledge via training,
certifications and/or industry experience generally resulting in
the ability to engage in more advanced & complex solutions and
serves as an escalation point for the level 2 System Administrator.
Essential Duties and Responsibilities: --- Works with customers to
troubleshoot technical computer issues and fully documents actions
and results. --- Configures new equipment, systems and software for
customers. --- Updates technical documentation detailing the
customer's computer environment and configurations. --- Performs
routine maintenance tasks on PCs and servers. --- Participates in
team meetings by reporting status of action items and helping to
identify and resolve service delivery and customer issues. ---
Ensures appropriate data security and data backup processes and
systems are in place to protect the client's business systems. ---
Serves as escalation support for Support desk Admins to resolve
complex client issues. --- Maintains relationships with assigned
clients to meet client retention goals. --- Manages daily schedule
to meet the demands of clients. --- Works with Project teams as
needed to meet client needs Qualifications (Education/Experience):
--- Intermediate knowledge of Microsoft Server Operating Systems,
Networking, Office 365, and RMM and PSA tools. --- Intermediate
knowledge of computer networks and security. --- Advanced knowledge
of PC troubleshooting. --- Basic knowledge of general office
equipment, including fax machine, computer, and phone system.
Knowledge, Skills Abilities (Competencies): --- Strong and
persuasive written and verbal communication skills. --- Ability to
plan and prioritize to achieve a defined objective. --- Ability to
manage multiple projects/tasks simultaneously. --- Ability to
troubleshoot technical issues on networks, Windows servers, and
PCs. --- Ability to establish and maintain working relationships
with clients and coworkers. --- Ability to handle stressful
situations in a congenial manner. --- Excellent organization
skills. --- Professional demeanor with the ability to self-manage.
--- Ability to work independently devising new methods, adapting or
changing standard procedures to meet new conditions.System Soft
Technologies is a proud equal employment opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, national origin,
disability status, sexual orientation, or any other characteristic
protected by law.
Keywords: System Soft Technologies, Bedford , System Administrator, IT / Software / Systems , Bedford, Texas
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