Patient Access Representative-Grand Prairie Health Center
Company: Parkland Health and Hospital System (PHHS)
Location: Grand Prairie
Posted on: April 20, 2024
Job Description:
Interested in a career with both meaning and growth? Whether
your abilities are in direct patient care or one of the many other
areas of healthcare administration and support, everyone at
Parkland works together to fulfill our mission: the health and
well-being of individuals and communities entrusted to our care. By
joining Parkland, you become part of a diverse healthcare legacy
that's served our community for more than 125 years. Put your
skills to work with us, seek opportunities to learn and join a
talented team where patient care is more than a job. It's our
passion.Primary PurposeAccountable for providing patient centered
care and operational support to the medical team to ensure an
optimal patient experience. Coordinates activities in the clinical
areas and facilities a smooth patient flow. Assists with patient
data collection, performs select screenings and completes medical
office functions relevant to area/assignment.Shift: Morning Day
ShiftEducation*None.Experience*Must have three years of customer
service experience, preferably in a medical/healthcare/health
insurance setting.*Patient registration experience
preferred.*Prefer completion of course work towards an accredited
medical terminology.*Medical Office Assistant experience or
training a plus.Equivalent Education and/or Experience*Completion
of a Parkland Workforce Development Training Program may substitute
for the required education and experience.Skills or Special
Abilities*Must be able to work collaboratively with colleagues to
deliver patient/customer services that exceeds patient expectations
as evidenced by patient satisfaction scores.*Must be able to
demonstrate competency required as applicable to specialty
area.*Must have demonstrated communication skills to include above
average verbal skills (heavy public contact) and written skills.
Bilingual skills preferred.*Must have familiarity with diagnostic
ICD-9 CM coding and HCPCS-CPT4 procedure codes.*Must have working
knowledge of medical terminology.*Must be able to demonstrate basic
clerical skills and working knowledge of standard office
equipment.*Must be detail oriented and have sharp analytical skills
to resolve registration issues as related to multiple groups
including third-party payors, physicians, patients and the
system.*Must be able to solve problems within the guidelines of
established policies and procedures.*Must be able to adjust to
multiple demands, shifting priorities and rapid change.Virtual Care
Only:
- Must be able to work collaboratively and optimally with
patients with serious health conditions and barriers to care.
- Must be able to recognize and escalate clinical decision making
to appropriate team members of the multidisciplinary team.
- Must demonstrate strength in documenting within an electronic
health record with ability to effectively problem-solve when faced
with decision-making challenges and escalate as appropriate.
- Confident with technology, specifically electronic medical
record, video encounters and computer
applications.Responsibilities1.Proficiently performs patient
service activities in coordination with clinical team, including
but not limited to:-Ensures patient and family comfort, safety,
privacy and confidentiality at all times.-Adapts work methods to
specifically accommodate the population-specific care needs
(physical, psychosocial, cultural, age/developmental) of each
patient.-Greets patients and families making them feel welcome and
wanted.-Assists patients and families with directions, inquiries
and information as requested. Ensures needs are addressed
satisfactorily.-Keeps patients and families informed of wait times
and any other circumstances that may impact the visit.-Stays
cognizant of clinical/area needs to facilitate patient care and
flow.-Assess patient experience at the end of each visit to
determine if patient needs were met.-Virtual Care Only:*Proactively
outreaches patient utilizing motivational interviewing,
demonstrating effective and caring communication to develop patient
trust and establish and maintain relationships to gather
information, encourage patient self-interest in healthcare, and
follow up on patient established goals.*Assists patients and
families with health system navigation, making appointments,
patient advocacy, determination of community resources to reduce
barriers to care, and support set-up and initiation of electronic
communication modes (email, MyChart, etc.).2.Coordinates
clinic/area activities and facilitates business processes according
to standards.-Performs pre-visit activities to gather patient
information from internal and external service or entities to
ensure information is available to the clinic team for the
visit.-Checks the patient into the clinic. Correctly identifies
patient prior to performing tasks. Reviews and updates patient
account to ensure registration and coverage is current and
complete.-Confirms or verifies coverage as needed. Identifies and
refers patients for financial counseling as appropriate.-Performs
upfront cash collections; receives, verifies and posts money
transactions following Parkland cash management policies and
procedures. All monies must be accounted for through the patient
accounting system and/or point of sale system. Verifies and
completes daily reconciliations that ensure cash transactions are
handled accurately and deposits made daily.-Assists with the
process of internal and external appointments, referrals and
information retrieval. Schedules appointments in accordance with
clinical team directive and patient desires/availability.-Performs
charge capture and charge reconciliation to ensure encounters are
complete and closed in a timely manner.-Virtual Care
Only:*Collaborates with multidisciplinary team to improve patient
access to care and reduce avoidable organization
utilization.3.Documents (paper or electronic) completely,
accurately, legibly and timely.-Ensures applicable documentation is
obtained for registration and patient visit. Provides explanation
for all requested forms to ensure patient understanding.-Performs
data entry/documentation of patient care intake
information.-Virtual Care Only:*Performs data entry/documentation
of patient encounter.4.Assists with maintenance of clinic supplies
and equipment.-Assists with stocking and inventory of supplies, as
appropriate.-Keeps appropriate persons informed of status of
supplies and equipment.-Completes requisition documentation for
supplies, equipment and services, as applicable.5.Practices patient
safety measures and in association with site leadership:-Complies
with proper hand hygiene (hand washing/hand sanitizer gel/foam
use).-Applies or practices proper infection control
methods.-Identifies, corrects and/or reports safety hazards at the
time of discovery.-Identifies and/or facilitates maintenance
problems with equipment, initiates requests for work order, and
removes from patient care area, as appropriate.-Informs
Environmental Services when additional cleaning activities are
needed.-Virtual Care Only:*Elevates critical incidents and
information regarding any quality-of-care concerns to
multidisciplinary team.6.Participates in performance improvement
and quality initiatives.-Participates in the unit performance
improvement initiatives.-Meets expected performance quality
measures as outlined for area(s) or responsibility.7.Based on
operational need, may be required to perform role in an alternate
Parkland location.Job Accountabilities
- Identifies ways to improve work processes and improve customer
satisfaction. Makes recommendations to supervisor, implements, and
monitors results as appropriate in support of the overall goals of
the department and Parkland.
- Stays abreast of the latest developments, advancements, and
trends in the field by attending seminars/workshops, reading
professional journals, actively participating in professional
organizations, and/or maintaining certification or licensure.
Integrates knowledge gained into current work practices.
- Maintains knowledge of applicable rules, regulations, policies,
laws and guidelines that impact the area. Develops effective
internal controls designed to promote adherence with applicable
laws, accreditation agency requirements, and federal, state, and
private health plans. Seeks advice and guidance as needed to ensure
proper understanding.Parkland Health and Hospital System prohibits
discrimination based on age (40 or over), race, color, religion,
sex (including pregnancy), sexual orientation, gender identity,
gender expression, genetic information, disability, national
origin, marital status, political belief, or veteran status.As part
of our commitment to our patients and employees' wellness, Parkland
Health is a tobacco and smoke-free campus.
Keywords: Parkland Health and Hospital System (PHHS), Bedford , Patient Access Representative-Grand Prairie Health Center, Healthcare , Grand Prairie, Texas
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