Service Delivery Manager
Company: Velo IT Group
Location: Dallas
Posted on: June 1, 2025
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Job Description:
Service Delivery Manager - Needed for Proactive Resource
PlanningWork Type: Full Time, In-OfficeCompensation: $100,000 -
$120,000 commensurate on experienceBenefits: Major Medical,
Telemedicine, IRA, Vision, Dental, Corporate Chaplain, Counseling
Services, Klyde Warren Park VIP membership, 8 paid holidays, 3
weeks PTO for first-year team membersLocation: Dallas, TXWho are we
looking for?Velo's Service Delivery Manager will be a naturally
impatient, quick, yet detail-oriented individual who enjoys
spinning multiple plates. If you want variety and new daily
challenges and can combine your intuition, ability to read people,
and natural follow-through to hit your team's target, this role
might be perfect for you!Interested? Here is what you will be
doing:The Service Delivery Manager (SDM) will review our engineers'
schedules, incoming requests, and client-committed due dates in
real time to ensure the most appropriate and efficient utilization
of resources. The SDM will perform real-time monitoring of
dashboards, service-level agreements (SLAs), and key performance
indicators (KPIs) in support of Velo's talented engineering team to
best identify opportunities to exceed clients'
expectations!Additionally, the SDM will support our business unit
leaders in identifying opportunities for coaching and training to
help our engineering team continually improve and excel in the
pursuit of our vision.Velo will provide the SDM with training,
mentorship, career certification opportunities, and an environment
to grow and develop professionally. All we need from you is your
positive attitude, organization and social skills, and your
willingness to fight for the hard yards!Position Overview:Required
Experience:
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Keywords: Velo IT Group, Bedford , Service Delivery Manager, Executive , Dallas, Texas
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