Principal Customer Experience Manager
Company: T-Mobile USA, Inc.
Location: Frisco
Posted on: June 1, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!
Location: Hybrid (3 days in-office per week)
At T-Mobile, the customer is at the heart of everything we do. As a
Principal Customer Experience Manager, you'll be a key driver in
shaping and enhancing the digital experiences that define our
brand. You'll partner across teams to align strategy, operations,
and customer insights-delivering frictionless, impactful digital
experiences that set T-Mobile apart.
This role is ideal for someone who brings a blend of strategic
thinking, operational expertise, and a passion for solving real
customer problems. You'll identify, prioritize, and drive key
initiatives that simplify and elevate the digital customer
journey-with a primary focus on commerce, and support across
service and care channels.
Working cross-functionally with Product, Technology, Retail, and
Care, you'll uncover pain points, translate insights into
meaningful improvements, and ensure measurable outcomes. You'll
also track and optimize customer experience KPIs, satisfaction,
effort, and digital adoption-while developing scalable processes
that ensure consistent, high-quality delivery.
What You'll Do
What You Bring
Education & Experience:
Skills & Strengths:
Why T-Mobile?
We don't just follow industry standards-we challenge them. At
T-Mobile, you'll be part of a team that's redefining what it means
to deliver an exceptional customer and employee experience. Join us
to help shape the future of wireless and create meaningful impact
every day.
Base Pay Range: $96,200 - $173,600
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful
candidate in the role. The successful candidate's actual pay will
be based on various factors, such as work location, qualifications,
and experience, so the actual starting pay will vary within this
range.
At T-Mobile, employees in regular, non-temporary roles are eligible
for an annual bonus or periodic sales incentive or bonus, based on
their role. Most Corporate employees are eligible for a year-end
bonus based on company and/or individual performance and which is
set at a percentage of the employee's eligible earnings in the
prior year. Certain positions in Customer Care are eligible for
monthly bonuses based on individual and/or team performance. To
find the pay range for this role based on hiring location, click
here .
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com .
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have
a corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an
individual with a disability and need reasonable accommodation at
any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500 . Please note, this contact channel is not a means
to apply for or inquire about a position and we are unable to
respond to non-accommodation related requests.
Keywords: T-Mobile USA, Inc., Bedford , Principal Customer Experience Manager, Executive , Frisco, Texas
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