Implementations Manager
Company: CyrusOne
Location: Dallas
Posted on: April 28, 2024
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Job Description:
The Implementations Manager utilizes their project management
expertise by leading and organizing internal and external resources
to successfully manage complex customer installations into
CyrusOne's data centers. The Implementations Manager is a critical
member of the Customer Success organization and thereby defines our
customer's onboarding experience while enabling customer growth
with CyrusOne.
Essential Functions :
Project Management Process
Effectively initiates, defines, and evaluates the customer project
through communications, contract and documentation review, and
associated business analysis
Accurately identifies stakeholders, sets expectations, and
addresses related project impacts and goals
Methodically assembles the project plan including the scope, WBS,
schedule, costs, quality, communication, revenue intervals, and
risks based on the contract, and through partnership with the
customer, CyrusOne account team, construction, service delivery,
facilities, network, security, and associated vendors
Manages and enables the project team, resources, and vendors to
execute the tasks, deliverables, and associated milestones
efficiently while owning the customer project communication
Analyzes and identifies solutions to mitigate risk and impacts to
quality, cost, scope, and time while offering guidance and
opportunities with a focus on customer satisfaction
Monitors, controls, and reports on project work through tools and
feedback mechanisms to effectively communicate progress to
stakeholders including executive leadership
Performs integrated change control while sourcing and implementing
collaborative decisions to achieve the customer's desired
results
Articulates closing processes, revenue recognition requirements,
and stakeholder acceptance, while generating reports and surveys to
enable post-install customer success and account management
ownership transition
Accomplishes successful project closure through on-time delivery of
CyrusOne's data center products and services
Minimum Requirements:
Communications and Relationship Management
Willingness to attract and nurture customer relationships, vendor
relationships, and industry partner contacts to enable business
growth, positive reputation, and continued success
Ability to tactfully navigate through escalations, challenging
conversations, conflicting interests, and financial concerns while
maintaining composure, core values, and goodwill
Desire to build and develop relationships with CyrusOne colleagues
to increase organizational effectiveness and mutual value
generation
Naturally enthusiastic for the work, industry, and growth
opportunities, while demonstrating strong interpersonal, written,
and oral skills
Technology savvy with the ability to adopt and respect global forms
of communication including cultural norms, language barriers, and
time zone differences
Business Process Innovation
Customer success mentality with the ability to prioritize the
customer experience throughout the project lifecycle
Ability to document current processes while conceptualizing evolved
processes through systems and automation
Aptitude to develop feedback systems, surveys, reports, and lessons
learned documentation
Education:
Experience/Skills:
5+ years in data center and IT infrastructure services
Extensive experience in large scale data center builds, migrations,
and installations
Knowledge of telecom, network, cloud services, and IT systems
Knowledge of Data Centers and Network Transport equipment including
IP and MPLS circuits
Experience working with Telecom Carriers
Understanding of Fiber Optic technologies (e.g. Single Mode and
Multimode fiber)
Knowledge of Auto CAD, Visio, and Smart Sheet preferred
Certifications:
Location:
CyrusOne is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, sex, sexual orientation, gender identity, religion, national
origin, disability, veteran status, or other legally protected
status.
CyrusOne provides reasonable accommodation for qualified
individuals with disabilities in accordance with the Americans with
Disabilities Act (ADA) and any other state or local laws. We will
respond to requests for reasonable accommodations to assist you in
applying for positions at CyrusOne, or to submit a resume.
Welcome to the CyrusOne Career Portal! A great opportunity awaits
you so don't delay, apply today!
CyrusOne is proud to be recognized as a Top Work Place by USA
Today. Celebrated for our company culture, CyrusOne stands out for
its commitment to core values such as community, agility, respect,
an enjoyable workplace, ethics, and exceptional service. This
accolade reflects CyrusOne's dedication to creating an engaging,
respectful, and growth-oriented environment, underpinned by
integrity, which not only enhances customer satisfaction but also
contributes to the company's overall success.
CyrusOne is a leading global data center developer and operator
specializing in delivering state-of-the-art digital infrastructure
solutions. With more than 50 high-performance mission-critical
facilities worldwide, the Company ensures the continued operation
of digital infrastructure for nearly 1,000 customers, including
approximately 200 Fortune 1000 companies.
CyrusOne's leading global platform of hybrid-cloud and multi-cloud
deployments offers customers colocation, hyperscale, and
build-to-suit environments, which help enhance the strategic
connections of their essential data infrastructures and support the
achievement of sustainability goals. CyrusOne data centers offer
world-class flexibility, enabling clients to modernize, simplify,
and rapidly respond to changing demands. Combining exceptional
financial strength, a broad global footprint, and continued
investment in key digital gateway markets, CyrusOne provides the
world's largest companies with long-term stability and strategic
advantage at scale. For more information, please visit cyrusone.com
(https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/)
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Keywords: CyrusOne, Bedford , Implementations Manager, Executive , Dallas, Texas
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