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Director of Operations

Company: Omni Hotels & Resorts
Location: Bedford
Posted on: January 21, 2023

Job Description:

Bedford Springs Resort
Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.
Job Description
Consistently meet and exceed guests' expectations and owners' financial expectations.
Essential Functions:

  • Maintain cleanliness and service standards in the hotel at a Four Star-Four Diamond Level in all areas you are responsible for.
  • Follow through with Departments in regard to quality of service. Develop and maintain service improvement plans for all areas.
  • Ensure communication channels are open with all departments and individuals you are responsible for.
  • Ensure staff is adapting to the constant changing of our guests needs and wants.
  • Ensure service to all guests follows established standards, is consistent, efficient and
  • Know emergency procedures (including CPR) and work to prevent accidents.
  • Know and adhere to all liquor liability laws.
  • Know and adhere to all company policies and procedures.
  • Responsible for the quality and efficiency of Housekeeping and R&M function as related to: cleanliness of all guest areas; payroll and supply control in accordance with budget and varying levels of business; excellence in appearance of all public areas and physical property.
  • Consistent application of MOS training and weekly Success Checklists.
  • Ensure the execution and maintenance of the frequent guest program.
  • Perform any other duties required by senior management.


    • Ensure our brand is positively promoted within the community.
    • Ensure we are constantly maximizing revenue.
    • Ensure we are merchandising our F & B Operation.
    • Ensure we have acceptable profit margins and flow through.
    • Maintain our physical assets.
    • Participate in weekly forecasting and scheduling; daily reviews, operating results and take immediate corrective action if required.


      • Develop growth and development plans for high potential middle managers.
      • Monitor turnover rate and ensure it is at a reasonable level.
      • Ensure RAPS are implemented and being done by yourself and your department heads.
      • Be involved in the determination of SDDP candidates. -
      • Ensure excellent hiring and training initiatives to support 4 Diamond Service Culture.
      • Support and Direct all Omni Hotels Programs and Culture.
      • Maintain positive work environment, ensure participation in biannual AOS survey and carry

        - - - - - through all AOS action plans.

        • Insure that associates are properly trained and participate in all corporate training initiatives

          - - - - - where applicable.

          • Review weekly forecast volume in covers.
          • Review scheduled hours in line with volume range.
          • Ensure all overtime is authorized.
          • Decrease or increase staff as required.


            • Attend all Revenue Merchandising Meetings.
            • Review and monitor forecast for all Departments you are responsible for in the hotel.
            • Ensure Big Four Inventory and monthly departmental inventories are completed and proper ordering according to forecast and budget.


              • Directs property operation in General Manger's absence.
              • Know and adhere to all liquor liability laws.
              • Know and adhere to all company policy and procedure.
              • Ensure safety and security levels are maintained for the well being of our guests and

                - - - - - associates. -

                • Close communications with the General Manager and other department heads. Recommends

                  - - - - - programs for the motivation and development of staff. - Assistance in developing annual
                  - - - - - budget and preparation of action plans.

                  • Maintains high visibility with associates and guests.

                    QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)

                    • Bachelor's degree or foreign equivalency required.
                    • Must have previous experience in all aspects of the Rooms Division /hotel in a 4 - diamond property of similar size and quality for a period of two or more years.
                    • Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
                    • Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
                    • Excellent verbal and written communication skills required.
                    • Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
                    • Must be detail-oriented and organized.
                    • Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
                    • Must be highly service-oriented.

Keywords: Omni Hotels & Resorts, Bedford , Director of Operations, Executive , Bedford, Texas

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