Director of Operations

Company: Omni Hotels & Resorts
Location: Bedford
Posted on: January 21, 2023

Job Description:

Overview
Bedford Springs Resort
Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.
Job Description
Consistently meet and exceed guests' expectations and owners' financial expectations.
Responsibilities
Essential Functions:
Guest

• 
  
• Maintain cleanliness and service standards in the hotel at a Four Star-Four Diamond Level in all areas you are responsible for.
  
• Follow through with Departments in regard to quality of service. Develop and maintain service improvement plans for all areas.
  
• Ensure communication channels are open with all departments and individuals you are responsible for.
  
• Ensure staff is adapting to the constant changing of our guests needs and wants.
  
• Ensure service to all guests follows established standards, is consistent, efficient and
  
• Know emergency procedures (including CPR) and work to prevent accidents.
  
• Know and adhere to all liquor liability laws.
  
• Know and adhere to all company policies and procedures.
  
• Responsible for the quality and efficiency of Housekeeping and R&M function as related to: cleanliness of all guest areas; payroll and supply control in accordance with budget and varying levels of business; excellence in appearance of all public areas and physical property.
  
• Consistent application of MOS training and weekly Success Checklists.
  
• Ensure the execution and maintenance of the frequent guest program.
  
• Perform any other duties required by senior management.
  
  Owner
  
  • 
    
  • Ensure our brand is positively promoted within the community.
    
  • Ensure we are constantly maximizing revenue.
    
  • Ensure we are merchandising our F & B Operation.
    
  • Ensure we have acceptable profit margins and flow through.
    
  • Maintain our physical assets.
    
  • Participate in weekly forecasting and scheduling; daily reviews, operating results and take immediate corrective action if required.
    
    Associate
    
    • 
      
    • Develop growth and development plans for high potential middle managers.
      
    • Monitor turnover rate and ensure it is at a reasonable level.
      
    • Ensure RAPS are implemented and being done by yourself and your department heads.
      
    • Be involved in the determination of SDDP candidates. -
      
    • Ensure excellent hiring and training initiatives to support 4 Diamond Service Culture.
      
    • Support and Direct all Omni Hotels Programs and Culture.
      
    • Maintain positive work environment, ensure participation in biannual AOS survey and carry
      
      - - - - - through all AOS action plans.
      
      • 
        
      • Insure that associates are properly trained and participate in all corporate training initiatives
        
        - - - - - where applicable.
        Payroll
        
        • 
          
        • Review weekly forecast volume in covers.
          
        • Review scheduled hours in line with volume range.
          
        • Ensure all overtime is authorized.
          
        • Decrease or increase staff as required.
          
          Revenue
          
          • 
            
          • Attend all Revenue Merchandising Meetings.
            
          • Review and monitor forecast for all Departments you are responsible for in the hotel.
            
          • Ensure Big Four Inventory and monthly departmental inventories are completed and proper ordering according to forecast and budget.
            
            General
            
            • 
              
            • Directs property operation in General Manger's absence.
              
            • Know and adhere to all liquor liability laws.
              
            • Know and adhere to all company policy and procedure.
              
            • Ensure safety and security levels are maintained for the well being of our guests and
              
              - - - - - associates. -
              
              • 
                
              • Close communications with the General Manager and other department heads. Recommends
                
                - - - - - programs for the motivation and development of staff. - Assistance in developing annual
                - - - - - budget and preparation of action plans.
                
                • 
                  
                • Maintains high visibility with associates and guests.
                  
                  Qualifications
                  QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)
                  
                  • 
                    
                  • Bachelor's degree or foreign equivalency required.
                    
                  • Must have previous experience in all aspects of the Rooms Division /hotel in a 4 - diamond property of similar size and quality for a period of two or more years.
                    
                  • Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
                    
                  • Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
                    
                  • Excellent verbal and written communication skills required.
                    
                  • Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
                    
                  • Must be detail-oriented and organized.
                    
                  • Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
                    
                  • Must be highly service-oriented.
                    

Keywords: Omni Hotels & Resorts, Bedford , Director of Operations, Executive , Bedford, Texas