Director of Client Services
Company: Markel
Location: Bedford
Posted on: January 12, 2021
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Job Description:
Company Information:What we look forOur exceptional and
motivated employees are our greatest strength. Our employees
provide the highest level ofcustomer service and help maintain our
position as a leader in the global marketplace.Markel StyleThe
Markel Style is what makes us stand out from our competitors. It's
our core value which should underpin how we do business, while
influencing our behavior and performance. We are looking for people
who have potential and share our passion to live the Markel Style,
which is described in more detail below.If you think you have these
core attributes we want to hear from you.Job Summary:The Director
of Client Services will provide, develop and maintain the assigned
client relationships to assure compliant, operational transparency
between the client and the SNC enterprise. The Director will also
review, on a regular basis, the potential for new business
opportunities with assigned clients as well as refer identified
opportunities to the Vice President for approval prior to
submitting to the enterprise review and approval process.Essential
Functions:Regularly visit (on average 2 times a year) assigned
clients to review status and direction of the authorized, active
program(s) and promote additional business opportunity.Develop
maintain and distribute documentation for each client visit.Monitor
and update premium projections for all clients.Perform diligence
and implementation process for all new clients, including producing
appropriate documentation for review and approval by the
client.Review all audits for assigned clients prior to distribution
to our Clients, Brokers and Reinsurers.Maintain familiarity with
all non-assigned clients by review of documents and attendance at
key meetings.Monitor audit process and provide support to assure
that the distribution of reports meets agreed upon regulatory
guidelines. Review and take appropriate action, to assure assigned
clients have corrected outstanding audit findings.Notify Program
Services management, client management and reinsurer management
when a critical audit finding is identified and/or resolvedFor
assigned clients facilitate the development and implementation of a
plan of resolution for critical audit findings and communicate to
appropriate parties.Coordinate and provide oversight to vendors as
assigned by supervisor, such vendors include; underwriting
auditors, claim auditors, TPA---s.Participate as required in the
evaluation and selection of outside vendors.Assure assigned clients
maintain their premium trust accounts in accordance with the
premium trust agreements and contracts.Support system initiatives
as required.Develop, maintain and implement a business relationship
plan for all assigned clients.Provide required resource and problem
resolution assistance to all Program Services functions to resolve
outstanding chronic/acute client issues.Solicit and/or triage
business expansion opportunities with current assigned
clients.Utilize current technology to develop and deliver
presentations as required. Duties as assigned by
supervisor.Additional Responsibilities:Perform examinations on
programs as neededReview and approve audit related expenses and
forward to the Vice President Client Services for review and
approval.Monitor the content and issuance of assigned client
audits, including the action items outlined on the audit cover
letter.Skills/Abilities:Strong communications skills (i.e. written,
oral and negotiation).Strong analytical and problem solving
skills.Strong desktop skills (i.e. Word, Excel, PowerPoint,
etc.Education/Experience:Bachelor's degree required, Masters
preferredProgressively more responsible insurance management
experience.10 years of property and casualty industry experience in
one or more disciplines (i.e. audit, accounting, claims, marketing,
IT, etc.).---Why work for us?---Diversity and inclusionMarkel is
truly a global and diverse company. We believe that diversity makes
us better business partners and that embracing people---s
differences can bring amazing results and fuel innovation. We have
a portfolio of businesses and product lines that operate around the
world.Community involvementMarkel has a rich heritage of supporting
communities across the world where our customers and employees live
and work. Giving back is part of our history and our future. Our
employees share in this philosophy through volunteering, mentoring
and fundraising.Commitment to open doorsMarkel is committed to
creating the best work environment. Our open-door policy is
essential in recognizing business issues as they rise and to
address the changing needs of our diverse and global workforce.
Challenging management is a component of the Markel Style---some of
our best ideas start from a conversation between a manager and an
employee.Entrepreneurial spiritAs the Markel Style states, we
pursue excellence, strive for a better way, and share the success
of others. Markel associates proactively seek new business
opportunities, bringing further success to Markel. Full time
Keywords: Markel, Bedford , Director of Client Services, Executive , Bedford, Texas
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