Director of Client Services

Company: Markel
Location: Bedford
Posted on: January 12, 2021

Job Description:

Company Information:What we look forOur exceptional and motivated employees are our greatest strength. Our employees provide the highest level ofcustomer service and help maintain our position as a leader in the global marketplace.Markel StyleThe Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.If you think you have these core attributes we want to hear from you.Job Summary:The Director of Client Services will provide, develop and maintain the assigned client relationships to assure compliant, operational transparency between the client and the SNC enterprise. The Director will also review, on a regular basis, the potential for new business opportunities with assigned clients as well as refer identified opportunities to the Vice President for approval prior to submitting to the enterprise review and approval process.Essential Functions:Regularly visit (on average 2 times a year) assigned clients to review status and direction of the authorized, active program(s) and promote additional business opportunity.Develop maintain and distribute documentation for each client visit.Monitor and update premium projections for all clients.Perform diligence and implementation process for all new clients, including producing appropriate documentation for review and approval by the client.Review all audits for assigned clients prior to distribution to our Clients, Brokers and Reinsurers.Maintain familiarity with all non-assigned clients by review of documents and attendance at key meetings.Monitor audit process and provide support to assure that the distribution of reports meets agreed upon regulatory guidelines. Review and take appropriate action, to assure assigned clients have corrected outstanding audit findings.Notify Program Services management, client management and reinsurer management when a critical audit finding is identified and/or resolvedFor assigned clients facilitate the development and implementation of a plan of resolution for critical audit findings and communicate to appropriate parties.Coordinate and provide oversight to vendors as assigned by supervisor, such vendors include; underwriting auditors, claim auditors, TPA---s.Participate as required in the evaluation and selection of outside vendors.Assure assigned clients maintain their premium trust accounts in accordance with the premium trust agreements and contracts.Support system initiatives as required.Develop, maintain and implement a business relationship plan for all assigned clients.Provide required resource and problem resolution assistance to all Program Services functions to resolve outstanding chronic/acute client issues.Solicit and/or triage business expansion opportunities with current assigned clients.Utilize current technology to develop and deliver presentations as required. Duties as assigned by supervisor.Additional Responsibilities:Perform examinations on programs as neededReview and approve audit related expenses and forward to the Vice President Client Services for review and approval.Monitor the content and issuance of assigned client audits, including the action items outlined on the audit cover letter.Skills/Abilities:Strong communications skills (i.e. written, oral and negotiation).Strong analytical and problem solving skills.Strong desktop skills (i.e. Word, Excel, PowerPoint, etc.Education/Experience:Bachelor's degree required, Masters preferredProgressively more responsible insurance management experience.10 years of property and casualty industry experience in one or more disciplines (i.e. audit, accounting, claims, marketing, IT, etc.).---Why work for us?---Diversity and inclusionMarkel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people---s differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.Community involvementMarkel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.Commitment to open doorsMarkel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style---some of our best ideas start from a conversation between a manager and an employee.Entrepreneurial spiritAs the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel. Full time

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