Customer Service Representative
Company: Guardiar
Location: Ennis
Posted on: January 4, 2026
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Job Description:
The Customer Service Representative plays a vital role in
ensuring customer satisfaction by delivering timely, accurate, and
courteous support across multiple communication channels. This
position is responsible for managing customer inquiries, resolving
issues, and processing orders efficiently in a fast-paced
environment. Serving as the primary point of contact between the
company and its customers, the representative fosters positive
relationships through clear, professional, and solution-oriented
communication. Strong performance in this role contributes directly
to customer retention and enhances the company’s overall
reputation. The ideal candidate demonstrates exceptional
multitasking abilities, strong attention to detail, and the
capacity to work independently while collaborating effectively with
internal teams such as Sales, Operations, Manufacturing, Logistics,
and E-Commerce. They are adept at problem-solving and maintain a
positive, customer-focused attitude when addressing a wide range of
customer needs. Key Responsibilities: Serve as the primary contact
for customer inquiries on baseline business, provide order status
updates, and issue resolution. Accurately enter and review critical
customer orders for non-project-based business, ensuring all
required information is complete and correct. Confirm order details
with customers, including delivery dates, product specifications,
and special instructions. Coordinate with internal departments and
external vendors to ensure timely order fulfillment and delivery.
Monitor order progress and proactively communicate updates or
delays to customers. Handle customer complaints and initiate
corrective actions and enter replacement orders as requested by the
quality team. Support the issuance of credit memos and sample
shipments when needed. Answer incoming calls and emails, directing
inquiries to the appropriate team members when necessary. Providing
support to visitors and guide them to the appropriate team member
Maintain accurate records of customer interactions, orders, and
communications. Assist with general administrative tasks such as
filing, scheduling, and preparing materials for customer visits,
marketing orders or trade shows. Required Skills & Qualifications:
High School Diploma or GED required; associate or bachelor’s degree
in business or related field is a plus. 2–5 years of experience in
customer service, order management, or sales support. Strong
written and verbal communication skills. High attention to detail
and accuracy in data entry. Ability to work independently and
manage multiple priorities in a fast-paced environment. Proficiency
in Microsoft Office Suite (Excel, Outlook, Word). Familiarity with
ERP or order management systems preferred. Able to work from the
office as this is not a remote role. Bilingual in English and
Spanish is a plus. Key Competencies: Customer-focused mindset with
a proactive approach to problem-solving. Organized and efficient
with strong time management skills. Team-oriented with a
willingness to support others. Confident, assertive, and
professional in communication. Able to maintain composure under
pressure and meet tight deadlines Compensation details: 20-22
Hourly Wage PI6706bd446598-25448-39208944
Keywords: Guardiar, Bedford , Customer Service Representative, Customer Service & Call Center , Ennis, Texas
