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UMR-Clinical Admin Coordinator - Remote

Company: UnitedHealth Group
Location: Bedford
Posted on: August 4, 2022

Job Description:

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm EST or CST. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

Provides administrative clinical support to the inpatient clinical team up to including requesting clinical information as directed the Inpatient nurse

Manage incoming clinical information from providers and external partners

-Ensure a timely acknowledgement and response to all fax requests for medical services documents received providing - appropriate feedback to address processing issues

Maintain high level of data integrity and compliance to set turnaround time to meet regulatory / contractual requirements and operational metrics

Communicate with the clinical team to ensure the provider receives a response with necessary information
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
2+ years of customer service experience analyzing and solving customer problems
2+ years of data entry experience in administrative or clerical support role
1+ year of experience working within the healthcare industry, hospital, physician's office or medical setting
1+ year of experience Medical Terminology to communicate with members and providers
Experience handling confidential client / patient information
Must be able to navigate a PC to open multiple applications, send emails, and conduct data entry
Intermediate Microsoft Office Suite skills: Microsoft Excel (ability to sort, sum, insert bar graphs and use formulas, create and edit data in spreadsheets), Microsoft Word (ability to create documents and complete mail merging), MicrosoftOutlook (ability to manage email, calendar, and task lists)
Ability to work Monday - Friday 8:00 am - 5:00 pm CST or EST
Preferred Qualifications:

Some College (or higher)
Experience with Captiva, ECAA, and / or ICUE / HSR
Experience working in a Hospital, Physician's Office, or Medical Clinical setting
Professional experience in a clerical or administrative support related role
Experience working with ICD - 10 and CPT and HCPC coding
Experience working with Medicare and / or Medicaid Services
Experience working in a call center environment
Previous work experience in a virtual environment
Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:

Ability to work with multiple screens and applications at one time
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Keywords: UnitedHealth Group, Bedford , UMR-Clinical Admin Coordinator - Remote, Administration, Clerical , Bedford, Texas

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