Supervisor, Account Resolutions
Company: EECU
Location: Fort Worth
Posted on: January 14, 2026
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Job Description:
Job Description Job Description EECU is looking for a dynamic
leader to lead our Account Resolutions (collections) team! As the
Supervisor of Account Resolutions , you will lead a team of over 10
direct reports to ensure individual and group goals are
consistently achieved. Ongoing support with coaching and
development with daily interactions. Work closely with the Account
Resolutions Manager to ensure adherence of applicable credit union
guidelines are within compliance at all times. Communicate with the
manager any training opportunities with current staff and
development of new hires into the department. Partnering with the
Manager on recruitment and performance management will be key
throughout the year. Responsible for compliance of all Federal and
State rules and regulations pertaining but not limited to Bank
Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy
Regulations, FCRA/FACTA and Fair Debt Collections Act. Required to
attend initial and ongoing annual Bank Secrecy Act training.
Candidates for EECU should possess the following knowledge and
experience: Proven supervisory leadership and development of a team
of 10 or more. Four years' experience with consumer and mortgage
lending and automobile collections in a servicing environment.
Minimum three years customer service experience High level of
experience with deceased, bankruptcy accounts and repossessions.
Must be able to supervise the repossession and remarking process.
Able to Approve/Decline accounts assigned for repossession and
loans for extensions. In-depth knowledge of collection laws and
bankruptcy laws. Strong oral, written and strong communication
skills. Excellent time management skills Ability to work in a fast
paced and team-oriented environment. High School diploma or
equivalent Bilingual preferred- able to read, write, speak Spanish
Able to work a flexible schedule Monday through Saturday (hours
Mon-Fri between 8am-7pm, Sat 9am-1pm) EECU will, in compliance with
applicable laws, evaluate an applicant's credit history. Only
applicants with good credit history will be considered for open
positions. If offered a position with EECU, will have to clear
background check including employment, criminal, and drug screen.
For more than 85 years, Fort Worth-based EECU community credit
union has been committed to providing members A Better Way of
Banking ®. Today, EECU is one of the largest credit unions in Texas
with over $3.7 billion in USD assets and serves over 277,000
members through 18 financial centers across North Texas. In the
true spirit of the credit union philosophy “people helping people”
EECU was recently honored with the Fort Worth Business Press
Corporate Philanthropy Award for employee volunteerism, named Best
Bank/Credit Union by the Fort Worth Star Telegram’s readers, and
became the 1st credit union in Fort Worth to become Blue Zones
certified for promoting employee well-being. EECU is an
EOE/Vets/Disabled Employer. We are an Equal Opportunity Employer
and do not discriminate against applicants due to veterans' status
or on the basis of disability. For more information on our
organization and benefits please visit EECU Careers at
www.eecu.org/careers.
Keywords: EECU, Bedford , Supervisor, Account Resolutions, Accounting, Auditing , Fort Worth, Texas
